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Customer Service FAQ

Customer Service FAQ

Select a section to get answers to frequently asked questions about the Wisconsin Alumni Association's programs, facilities, and more.

Alumni Records and Diplomas
Alumni News, Stories, and Achievements 
Athletics
Email
Events
Facilities
General Campus
Giving and Memorials
Grandparents University® (GPU)
Homecoming
Membership
Travel
Working at WFAA/WAA/UWF

If you can't find the answer to your question, reach out at any time using our chat feature or contact us.

Alumni Records and Diplomas

How do I update my information? 

How do I inform WAA that an alumni family member has passed away?

How do I get a recently deceased alumni family member listed in the obituaries of Badger Insider magazine?

How do I get in touch with other alumni?

I am looking for an email, address, or phone number for an old classmate. Can WAA give this to me?

How do I request my transcripts or diploma?

How do I confirm a potential employee’s educational or graduation status?

Alumni News, Stories, and Achievements

How do I share personal or professional news?

Do you have book news?

Athletics

How do I purchase general admission tickets for Badger athletics?

What is the BADGER HUDDLE tailgate?

How do I purchase BADGER HUDDLE tailgate tickets?

What is available for Home Field Advantage (HFA)?

How do I find more information about, or sign-up for, for the athletic trips?

When will post-season details be announced?

Still have more questions about athletics?

Email

I can’t seem to log in to my uwalumni.com account. What happened?

Why are we no longer accepting new accounts?

How do I get help with my uwalumni.com email address?

How much data can I use with my account?

How do I find out how much data my account is using?

If I want to close my account, how do I keep in touch with WAA?

How do I unsubscribe from mail or emails?

Events

How do I cancel my registration for an event or trip?

My payment on my credit card statement showed up as UW Foundation. Is that WAA?

How do I pay for my event registration via check?

How do I view the event waiver or cancellation policy?

How do I request Bucky Badger for an event, wedding, or celebration?

Facilities

WAA Building – 650 N. Lake Street

Alumni Park and One Alumni Place

General Campus

Who should I contact about UW admissions questions or concerns?

Where can I get a map or more information about campus?

Where do I find information for a Memorial Union day pass?

How do I contact the Chancellor's office?

Where do I find contact information for UW-Madison professors, faculty, and staff?

Where can I find UW yearbooks, archives, or historical information?

Giving and Memorials

How do I make a gift to UW-Madison or a related group?

How do I make a gift via a stock or security?

How do I request my giving history?

How do I find my Union paver or Camp Randall brick?

Grandparents University® (GPU)

Who is eligible to participate in Grandparents University?

How do I sign-up for the GPU mailing list?

What are the dates of GPU this year?

Still have more questions about GPU?

Homecoming

When is Homecoming?

Membership

How do I renew my membership?

Why did I receive a membership renewal notice when I just renewed?

How do I get my member card?

What are the benefits of joining the Wisconsin Alumni Association?

Is a WAA membership the same as a Wisconsin Union membership?

What is a sustaining contribution?

How can I take advantage of my members-only UW–Madison Libraries online access?

Still have more questions about membership?

Travel

Do I need to be a WAA member to travel?

Are UW-Madison alumni the only people who are allowed to become WAA members?

Still have more questions about travel?

Working at WFAA/WAA/UWF

I have a question about working at the WFAA/WAA/UWF. Who should I contact?

I need to verify the employment of a current or past WFAA/WAA/UWF employee. Who should I contact?

2025 brought much complexity for UW–Madison, we are grateful that the support of alumni and friends was unfailing. Continuing to move our world-class university forward is a mission with no end, and the UW needs its supporters more than ever. Give online now to make an impact on the area most dear to your heart.